The National Social Security Fund (NSSF) has unveiled a bold initiative to expedite claims processing, ensuring Kenyan claimants receive their benefits within 24 hours of submission. This swift action comes in response to the alarming revelation that a staggering 84% of Kenyan adults lack social security savings, as per recent statistics.

NSSF CEO David Korros affirmed the fund’s commitment to eliminating long-standing delays, stating, “NSSF has been notorious for delaying claims for up to one year. We are committed to making this a thing of the past by guaranteeing that claims are processed within a day, aiming to achieve this by 2027.”

During the launch of NSSF’s Corporate Strategic Plan 2023-2027, Prime Cabinet Secretary Musalia Mudavadi emphasized the urgent need for NSSF to enhance its coverage, citing concerns about retirees’ financial well-being.

Korros emphasized, “Our objective is clear: when you file a claim with NSSF, your benefits should be in your account within 24 hours, regardless of when the claim is launched.” This move aims to alleviate the financial strain faced by retirees, with only 6% relying on pension schemes and many struggling to make ends meet.

The initiative marks a significant step towards enhancing financial security for Kenyan retirees and underscores NSSF’s commitment to efficient and transparent service delivery.